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Freshservice - Refreshing IT Service Desk Software

IT Service Management Software


Freshservice is a 100% cloud based ITIL aligned service desk tailor made for companies of all sizes. The robust yet easy to use software has been designed to address every need of the IT support team. This solution driven service desk that sets up in just a few minutes, comes equipped with best in class ticketing, smart automations, SEO ready knowledge base, forums and much more.

Your search for support software ends here! Here’s Freshservice, your very own IT support service desk on the cloud tailor made for companies of all sizes. Easy to set up and even more easier to use, Freshservice has been designed to deliver seamless IT support 2x faster than your legacy service desk. Be it Change, Incident, Problem or Asset management, Freshservice ensures that the support process is made effortless from start to end. You can also centralize your support by channeling all incoming support tickets across multiple channels under one universal inbox.

Freshdesk, Inc

Active Directory User Account Management

User Management Resource Administrator (also called UMRA) is an enterprise level software solution for Active Directory, local server/workstation account management, and other Directory Services. UMRA eliminates the mwanual management of user accounts or scriptiong of user accounts. UMRA providers sophisticated solutions and tools for Identity Management, Task Delegation, and Information Systems integration.

With built-in drag-and-drop scripting actions, UMRA allows complex user management tasks without any knowledge of scripting languages. The UMRA Suite supports MS Exchange, NTFS filesystem, LDAP DS interface, ODBC database connectors, OLE/DB compliant databases, various ERP packages (SAP, PeopleSoft), MS Active Directory, Novell NDS, Linux, Unix, Windows NT, 2000, 2003 and 2008, AS/400, Lotus Notus, Lotus Domino and more.


Altiris Software Delivery Solution

Altiris Software Delivery Solution software provides secure, bandwidth-sensitive distribution of applications and updates throughout your organization. The solution supports the distribution of software via LAN or WAN to desktops and notebooks from a central console, offering features such as multicasting, Wake on LAN, and other advanced software delivery capabilities.

By implementing desktop standardization policies and best practices, Software Delivery Solution can help standardize your operating systems and applications, decreasing conflicts and minimizing exposure to security and virus threats, which in turn reduces issues to your organization’s help desk.The solution also builds on .MSI and Windows Installer technology to provide you with robust application rollback and self-healing capabilities. For example, if a conflict is discovered, such as a file change without proper registration with Windows Installer (via a transform or upgrade), the file is rolled back or repaired, restoring the application to its original state. In addition, the Software Portal provides a secure method for handling “one offs” software needs. Simply publish optional software that users can download without involving the help desk.

Software Delivery Solution supports a variety of clients, including well-connected (on the LAN or WAN), or only occasionally connected (dial-up). Support for dynamic bandwidth throttling and checkpoint recovery allows you to “drizzle” packages to remote and mobile users.These features enable you to manage all of your clients from one solution, so fewer tools and less training are required, and support costs are minimized.

Amazon CloudWatch

Amazon CloudWatch is a monitoring service for AWS cloud resources and the applications you run on AWS. You can use Amazon CloudWatch to collect and track metrics, collect and monitor log files, and set alarms. Amazon CloudWatch can monitor AWS resources such as Amazon EC2 instances, Amazon DynamoDB tables, and Amazon RDS DB instances, as well as custom metrics generated by your applications and services, and any log files your applications generate. You can use Amazon CloudWatch to gain system-wide visibility into resource utilization, application performance, and operational health. You can use these insights to react and keep your application running smoothly.

Asset Tracker for Networks

Asset Tracker for Networks is a network inventory tool. It collects detailed information about network PC's hardware and software configuration and provides the result to the Network Administrator in the nice graphical views. This software also collects information about network equipment installed in your LAN.

After installing the software on your computer, you click the Inventory Network menu item, select computers and devices you wish to inventory and click the OK button. The program scans the network, automatically collects the inventory information and provides you with the detailed inventory report in a few minutes after the tool was installed. It does not require any client software to be manually installed on each and every PC in your network!

After the inventory information will be collected, you will be able to view it on the screen, export it to various formats including SQL databases and build comprehensive reports summarizing collected information.

Alchemy Lab

BMC Remedy IT Service Management Suite

New BMC Remedy IT Service Management, now with Smart IT, revolutionizes enterprise service management. Delivered on-premises or in the cloud, Remedy ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization.

  • Increase value with complete, integrated IT Operations Management (ITOM) solutions from a single vendor
  • Compete more effectively with adaptive automation of any business service
  • Deliver a friction-free user experience with intuitive Remedy with Smart IT
  • Ensure rapid, risk-free service delivery with built-in best practices in a proven platform
  • Anticipate IT operations needs from data-driven insights
  • Reduce implementation and administration requirements with cloud-based Remedy OnDemand
BMC Software

BMC Remedy Service Management

With BMC Remedy Service Management applications, you can ensure IT service levels and discover, understand, model, respond, or track IT system problems and business services failures—all to help speed the attainment of Business Service Management (BSM). Our IT Service Management products support industry best practices, including the IT Infrastructure Library (ITIL®), to help measure and communicate the value and impact of IT initiatives on revenue, profits, and shareholder value.


Bugzilla is a Web-based general-purpose bugtracker tool originally developed and used by the Mozilla project. Released as open source software by Netscape Communications in 1998, Bugzilla has been adopted by a variety of organizations for use as a defect tracker for both free software and proprietary products.

Bugzilla features:

  • Optimized database structure for increased performance and scalability
  • Excellent security to protect confidentiality
  • Advanced query tool that can remember your searches
  • Integrated email capabilities
  • Editable user profiles and comprehensive email preference
  • Comprehensive permissions system
  • Proven under fire as Mozilla's bug tracking system

CrossTec EMS

IT pros report they are having a hard time balancing security, software patch management, and IT auditing along with all their other duties and are taking on a larger role in cutting asset costs.

With CrossTec EMS (Enterprise Management System) we can help ease your burden and offer a solution that is easy install with an extremely user-friendly interface. EMS excels in information collection and display and does a great job identifying specific hot fixes for the operating system and major applications and in deploying them where needed.

CrossTec EMS, IT Asset Management Software, gives an accurate, up-to-date picture of your IT resources. This is essential for:

  • Planning for equipment buying and leasing.
  • Knowing where software and hardware is needed and used the most.
  • Identifying computer equipment and software that are being underutilized (wasted). This gives you the information to make re-allocation decisions instead of buying more equipment.
  • Spending your budget dollars wisely.
CrossTec Corp.

ObserveIT - Session Auditing

Free RDP, Citrix, VMWare & SSH Visual Recording
Like a Security Camera on Your Servers!
Record 3rd-party vendors and privileged user sessions.

Get the free award-winning server monitoring tool from ObserveIT. Record and Replay all user sessions on your network servers. Any remote access or console session is searchable and ready for playback! Protocol-agnostic: ObserveIT records Terminal Server, Citrix, Remote Desktop, VMware, Dameware, VNC and more. You'll be up and running in minutes, and will understand why the world's leading banks, manufacturers, telco and healthcare companies rely on ObserveIT to generate secure compliance audits, to monitor 3rd-party vendors and to improve system uptime.

Download Now: FREE!


Service Assurance

Service Assurance solutions from CA Technologies start with unified monitoring and a common, consistent set of data shared across systems, networks, databases and applications. Analytics then transform the data into operational intelligence for insight into service behavior and business impact. With an end-to-end view of exactly how the infrastructure is supporting critical services, IT can quickly pinpoint problems and know what action to take and when. Our approach helps IT focus on making sure every user interaction is successful to deliver exceptional customer experience that drives competitive business advantage.


TeamDesk is a web-based database-driven platform for creating, maintaining, organizing and sharing business information over the Internet using your browser.

TeamDesk offer facilities to work with data, organize and store information you are using in your routine work, create an easily accessible data source for your team.The system is customizable: manage your data the way you want to, modify the application any time you need to reflect each and every detail important in your business.

TeamDesk interface consists of two separate parts:

  • Application's interface - accessible for regular users and is built according to application settings and the role of the current user.
  • Setup - available for designated application administrators and acts as a center of all customization operations.


Does you central service desk support a number of decentralised service desks? Then you know that the cooperation between the various different departments is not always harmonious. By using TOPdesk all your decentralised service desks can easily gain access to your central application via the Internet. As a result every service desk employee will have access to the same data, regardless of the location.

TOPdesk Enterprise - TOPdesk Enterprise is the perfect service management solution for large organisations. It is web-based, scalable and offers a wide range of possibilities.

TOPdesk Professional - TOPdesk Professional’s modular build and user-friendly interface enable you to further professionalise your service desk.

TOPdesk lite - Streamline your service management processes with TOPdesk lite. Logging calls and resolving incidents is made simple and efficient.