|
|
|
|
| Best Practice for Service Delivery |
|
 |
This publication is concerned with the delivery of a quality, cost-effective IT service. ITIL advocates establishing Service Level Agreements between an IT directorate and its customers. Guidance is given on setting up and managing the functions which must be in place in order to provide the agreed services, such as availability management, capacity management and contingency planning.
2001. 376 pages ISBN0-11-330017-4
|
|
| Software Asset Management |
|
 |
This guide has been developed to assist with understanding what Software Asset Management (SAM) is and to explain what is required to perform it effectively and efficiently as identified in industry “best practice”.
2003. 146 pages ISBN 0-11-3309-43-0
|
|
| Best Practice for Service Support |
|
 |
This publication covers the related functions, which provide stability and flexibility for IT service provision. It deals with the identification and recording of the IT configuration, day-to-day communication with users and the control and co-ordination of incidents, problems and changes.
2000. 306 pages ISBN 0-11-330015-8
|
|
| A Dictionary of Service Management Terms, Acronyms and Abbreviations |
|
 |
This book is a companion for the itSMF Pocket Guide. It will help define IT Service Management terms, acronyms and abbreviations used in the IT world.
2001. 97 pages ISBN 0-9524706-6-7
|
|
| Planning to Implement Service Management |
|
 |
This title answers the question: "Where do I start with ITIL?" It explains the steps necessary to identify how an organization might expect to benefit from ITIL and how to set about reaping those benefits. It will help organizations in identifying their strengths and weaknesses, enabling them to develop the former and overcome the latter.
2002. 208 pages. ISBN: 0-11-33087-9
|
|
| Application Management |
|
 |
Application Management encompasses the Software Development Lifecycle. It provides details on Business Change with an emphasis on clarifying requirement definition and implementation of solutions.
2002. 158 pages. ISBN: 0-11-330866-3
|
|
| ITC Infrastructure Management |
|
 |
The ITC Infrastructure Management publication covers Network Service Management, Operations Management, Management of Local Processors, Computer Installation and Acceptance and System Management
2002. 283 pages. ISBN: 0-11-330865-5
|
|
| Security Management |
|
 |
The Security Management is a guide focusing on the process of implementing security requirements identified in the IT Service Level Agreement, rather than considering business issues of security policy. The book was developed taking into consideration the plans for consolidating and inter-linking the ITIL Service Support and Service Delivery core guides.
2002. 124 pages. ISBN: 0-11-330014-X
|
Administration tools
IT Service Management
Download ActiveXperts Network Monitor 7.0